Expand Root with rats, badgers, and a host of hirelings.
Latest Updates from Our Project:
June Shipping Update
almost 2 years ago
– Sat, Jun 11, 2022 at 06:12:24 AM
Hi everyone,
Thanks for all your patience throughout this fulfillment and we're so excited to see games arriving in your hands! This will likely be our last shipping update as we're happy to say that we're at the very tail-end of backer fulfillment (retailers may refer below for your rough timeline). The following will breakdown current fulfillment statuses for each region.
If you are reading this update and have not gotten any tracking or shipment information by early July (and are not located in Vietnam or Philippines), please send us an email to [email protected] for assistance.
North America
The last of our orders have been packed with shipping labels attached and will be picked up by the courier before the end of the week. Please note that tracking emails may take a few days to send so please don't be alarmed if you haven't gotten your tracking information yet.
If you are one of the few backers who late confirmed your survey, your order will be processed before the end of the month and shipment information will be emailed to you as usual once it's been picked up by the courier.
We expect all deliveries to be made by the end of June so if you have not seen your package or gotten any shipment information by early July, please send us an email at [email protected] and we can help you look into it.
Europe and Rest of World
Orders are complete and have all left the fulfilment centre. Any late survey confirmations or address confirmations coming in now will be handled on a bi-weekly basis. If you have not yet received your order or any shipment information, please send us an email at [email protected].
Australia and New Zealand
Orders are complete and have all left the fulfilment centre. Any late survey confirmations or address confirmations coming in now will be handled on a bi-weekly basis. If you have not yet received your order or any shipment information, please send us an email at [email protected].
Asia
Orders are complete and have all left the fulfilment centre. Apologies from our last update that we weren't aware of delays with some countries. We followed up with VFI and due to the stricter customs processing and more difficult time with booking transit, Indonesia, Japan, Philippines, and Vietnam experienced some delays but are now on the ocean and are expected to arrive at their local fulfillment hubs all throughout June. For information on your local hubs and estimated dates, please refer to the VFI Hub Status Page
If you have not seen your package or gotten any shipment information by early July, please send us an email at [email protected].Vietnam and Philippines will be arriving at their hubs in late June so please allot some extra time for these to arrive by mid to late July insteadbefore emailing us for a status update.
Retailers
Retailers should refrain from using our support email for any support or assistance. Clay, our sales manager, is dedicated to assisting retailers, and he may be reached at [email protected] for any questions regarding your retail pledge.
In terms of shipping timeline, retail pledges will ship shortly after regular backer pledges have shipped. Please expect shipping to commence within 1-2 weeks after the projected completion dates for regular backers.
Missing Parts, Questions, or other Support Help?
Please email us at [email protected] for any questions or assistance. Please do not use the Kickstarter messaging system to contact us.
If you need to access your survey, you can retrieve your information using your email address here.
Missing Parts requests may be submitted on our online form here. Please note that we are currently changing warehouses on our replacements shipping and are experiencing a 4-6 week extra delay before we are up and running again. Any urgent replacement needs in order to play your games are encouraged to contact us directly at [email protected]
For damages, please contact our support email, providing any necessary photo attachments.
May Shipping Update
almost 2 years ago
– Mon, May 16, 2022 at 06:02:00 AM
Hi everyone!
Apologies for the length of time it took to put this update together as we have been trying to wrangle some information before being able to share it here. Please refer below for our current status on fulfillment by region and for a detailed look at the components included in your Hireling Boxes.
Component Manifest
There’s been some questions regarding the exact components and counts within the Hireling Boxes due to how your Kickstarter extra items have been consolidated into one box. For a full breakdown with photo reference and count, please refer to our manifest here.
Please note that this manifest only applies to backers who have backed the Hirelings Box along with the Marauder Expansion (such as backers in the “Marauder Pledge with more Hirelings” pledge level or higher).
North America
Current status: roughly 40% complete with fulfillment.
Estimated Completion Date: End of June
We also would like to address some questions regarding further transparency on how packages are shipping, why some backers in the same city/state receive packages before others, etc. and the honest answer is that we are not privy to the exact day to day determinations on fulfillment. Factors in what gets shipped can vary from destination to package contents to simply a matter of how much staff is available at a given time.
To help illustrate the scale of shipping on this project, North America alone accounts for over 16,000 backers. The pace of shipping from the warehouse can widely vary from 200 to 500 parcels a day. Rest assured, the warehouse is working as hard and as quickly as they can. This fulfillment is taking a long time because it is a huge project.
We’re aware of how excited you are to receive your packages and we’re also excited to hear stories about your sessions and see photos of your arrivals! We thank everyone for their patience and would like to bring assurance that it is perfectly normal to have no tracking information or hint of shipping yet. We’ll continue to provide updates throughout the fulfillment process but at this time, both we and our shipping partner are optimistic that fulfillment is on track to complete by the end of June.
Europe and Rest of World
Current status: Complete!
Estimated Completion Date on Second Batch: End of May
As of this morning, all orders that were handed to our fulfillment partner should have tracking information! This first batch consisted of orders and addresses that were submitted and locked on time during the end of January 2022. A second batch of any pending orders will be locked and submitted to our fulfillment partner for our next batch of fulfillment. All pending orders to Europe and Rest of World should receive tracking information by the end of this month.
Australia and New Zealand
Current status: At the warehouse, awaiting fulfillment
Estimated Completion Date: Early June
We are happy to say that our containers of Marauder products are at the warehouse in Australia! There were a number of delays experienced in April such as port congestion, the clearance time on the container, delays in unloading and in transit to the warehouse that pushed us past our initial expectation to receive our product by mid-April.
At the moment, VR Distribution’s warehouse is currently backed up on incoming shipments and will take some additional time to clear and receive them into their warehouse. With this in mind, we are expecting shipments to begin shipping within the next couple of weeks and to overall have all Australia and NZ shipments have tracking information by early June.
Asia
Current status: Complete!
Asia is considered complete in terms of shipment from the warehouse. For delivery estimates to your door, timelines by country are provided by VFI here and delivery will be completed by the local retail partner in your country. Tracking information is not available through us and will instead be provided by the listed local partner as well.
Please note that there are some delays in fulfillment to Japan as there are increased inspections. These are causing overall delays in how VFI will batch their orders to Japan to minimize overall delivery times. Orders to Japan will be included in the next batch shipment to Japan and will be updated on VFI’s hub shipping status page once a date has been confirmed.
We have also encountered a small issue with orders to Asia containing our Marquise plush. We are expediting these shipments from our warehouse in Germany instead and tracking information for these orders will be emailed to you within the next 2-3 weeks.
Retailers
Retailers should refrain from using our support email for any support or assistance. Clay, our sales manager, is dedicated to assisting retailers, and he may be reached at [email protected] for any questions regarding your retail pledge.
In terms of shipping timeline, retail pledges will ship shortly after regular backer pledges have shipped. Please expect shipping to commence within 1-2 weeks after the projected completion dates for regular backers.
Missing Parts, Questions, or other Support Help?
Please email us at [email protected] for any questions or assistance. Please do not use the Kickstarter messaging system to contact us.
If you believe you should have your tracking information or parcel by now, please refer to the shipping timelines above. Concern should be raised if you do not have any information more than two weeks past the estimated completion date for your region. If this applies to you, please email us at [email protected] for assistance.
If you need to access your survey, you can retrieve your information using your email address here.
Missing Parts requests may be submitted on our online form here. Please note that we are currently changing warehouses on our replacements shipping and are experiencing a 4-6 week extra delay before we are up and running again. Any urgent replacement needs in order to play your games are encouraged to contact us directly at [email protected]
For damages, please contact our support email, providing any necessary photo attachments.
Updated Shipping Timelines
almost 2 years ago
– Mon, May 16, 2022 at 01:30:45 AM
Hi everyone!
Here’s an update on where we are in fulfillment. Please remember that timelines communicated here do not accommodate delivery and transit times and are instead projections of when we expect fulfillers to complete the packaging and courier hand-off process.
Quick Notes About The Shipping Process
First off, we just want to say that we share your eager anticipation of the arrival of Marauder to your doorsteps :) If some backers in your same country are receiving their pledges before you, there is nothing to worry about! The shipping process across all of our fulfillment partners is based on what works best for them in order to ship packages as efficiently and as accurately as possible.
That being said, backers will receive tracking information once your package is with your local courier company. We’ll do our best to update our shipping timelines via Kickstarter updates as needed. If you haven’t received tracking information, do not worry unless we have posted a Kickstarter update confirming that all packages have shipped in your region.
North America (US, Canada, and Mexico)
Over the past month, our warehouse here in Minnesota has been receiving a steady stream of inventory. However, we’ve been waiting for certain products to arrive before fulfillment can begin for any of our pledge levels. As of today, we’re happy to say that we’ve finally received enough inventory to begin fulfillment very soon!
Updated start date: first week of April
Updated end date: mid to late June
Europe and Rest of World
Fulfillment has commenced on time and we’ve been incredibly pleased and thankful to our shipping partner for their expediency. At this time, we are on track with our original shipping timeline and are currently 20% complete with fulfillment.
Fulfillment: in progress
Expected end date: end of April
Australia and New Zealand
Unfortunately, the ship our container was on, had a stop in Singapore where they experienced a delay. As of last week, it seems this ship is still docked at Singapore and now has a new expected port arrival date in Australia for mid to late April now. We’re keeping a close eye on the situation and will keep everyone updated. We’ve already briefed VR Distribution and they’re prepared to begin fulfillment almost immediately as soon as our stock is in their hands.
Updated start date: late April
Updated end date: late May
Asia
VFI Asia has completed the packaging process at their facility today and will be moving onto the handoff to the appropriate couriers to take packages to your local countries.
Packages to Mainland China and Hong Kong will ship directly from VFI within the next 1-2 weeks. However, please note that for the rest of Asia, some countries will experience longer transit time with the courier due to additional boat transit so please accommodate an extra 1-2 months to our timeline for local delivery.
Timelines by country are provided by VFI here and are expected to be updated with our Marauder campaign information by mid to late April.
Updated start date: first week of April
Updated end date: late April
Late confirmation backers
If you were unable to confirm your pledge or address on time before addresses were locked, your pledge will process in a second wave of fulfillment following the initial batch of orders for your region. Please expect an additional 1-2 months for delivery on top of any timelines provided here.
Retail Backers
Retailers should refrain from using our support email for any support or assistance. Clay, our sales manager, is dedicated to assisting retailers, and he may be reached at [email protected] for any questions regarding your retail pledge.
In terms of shipping timeline, retail pledges will ship shortly after regular backer pledges have shipped. Please expect shipping to commence within 1-2 weeks after the projected completion dates for regular backers.
Missing Parts, Questions, or other Support Help?
Please email us at [email protected] for any questions or assistance. Please do not use the Kickstarter messaging system to contact us.
If you need to access your survey, you can retrieve your information using your email address here.
Missing Parts requests may be submitted on our online form here.
For damages, please contact our support email, providing any necessary photo attachments.
Rough Shipping Timelines
about 2 years ago
– Thu, Apr 07, 2022 at 06:03:14 AM
Hi everyone!
With the shipping containers well on their way to our fulfillment partners, we wanted to provide a rough timeline of what to expect over the next few weeks.
Please note that any dates mentioned in this update are subject to change, and we will do our best to update backers with revised timelines via Kickstarter updates when appropriate.
A Note About Shipping Expectations
Currently, all containers are on the water and are awaiting to be delivered to our fulfillment warehouses in each region. If all continues to go smoothly, we are expecting their arrival within the next few weeks permitting that port congestion and container unloading will have no delay.
Because of the volume of games and the number of items, we have given each partner permission to begin fulfillment immediately upon receipt. This means that some zones will begin shipments earlier than others and that it may take several weeks to fulfill all orders in a region. Please be patient, and also excited for your fellow fans that are receiving their games.
Shipping Timelines
Please refer below for our rough breakdown by region for when we expect fulfillment to start and finish. Please note that finishing fulfillment means that all of the packages have left the warehouse, not that they have been delivered. Please accommodate an extra 1-2 weeks (and up to 4-6 weeks for some countries in Asia) for the package to reach your door.
No matter where you reside, you will receive an email with tracking information once your shipment is picked up by local delivery couriers.
North America
Fulfillment Partner: Trident, Inc. d/b/a Atlas Games
Please refer below for a visual breakdown of the items you will be receiving based on your pledge level.
A Note Regarding “Six More Hirelings”: During the campaign, we temporarily named the “More Hirelings” add-on as “Six More Hirelings”
Now that we are closer to delivery, we’d like to clarify that “Six More Hirelings” consists of two retail products that going forward, we will refer to by their separate and final retail names: “Underworld Hirelings Pack” and “Root: Marauder Hirelings Pack & Hireling Box”.
Marauder Pledge
Marauder Pledge
INCLUDES:
Root: The Marauder Expansion
Landmarks Pack
Riverfolk Hirelings Pack
Marauder Pledge with More Hirelings
Marauder Pledge with More Hirelings
INCLUDES:
Root: The Marauder Expansion
Hirelings Storage Box:
Landmarks Pack
Riverfolk Hirelings Pack
Underwork Hirelings Pack
Marauder Hirelings Pack
Marauder All The New Stuff
All the New Stuff!
INCLUDES:
Root: The Marauder Expansion
Hirelings Storage Box:
Landmarks Pack
Riverfolk Hirelings Pack
Underwork Hirelings Pack
Marauder Hirelings Pack
Root: The Clockwork Expansion 2
Retail Backers
Retailers should refrain from using our support email for any support or assistance. Clay, our sales manager, is dedicated to assisting retailers, and he may be reached at [email protected] for any questions regarding your retail pledge.
In terms of shipping timeline, retail pledges will ship shortly after regular backer pledges have shipped. Please expect shipping to commence within 1-2 weeks after the projected completion dates for regular backers.
Questions or other Support Help?
Please email us at [email protected] for any questions or assistance. Please do not use the Kickstarter messaging system to contact us.
If you need to access your survey, you can retrieve your information using your email address here.
Addresses Locking on Jan 28th
over 2 years ago
– Fri, Jan 21, 2022 at 05:07:32 AM
Hi everyone!
Things are proceeding smoothly and we’re happy to say that we are seeing early signs of the Marauder suite products leaving the factory! To clarify, this only means that our containers are starting the process of being booked onto a boat for transit to their respective fulfillment centres and do not actually indicate actual passage yet.
If all continues to go smoothly, we expect containers to be on boats by the end of the month and crossing our fingers that fulfillment can be starting as early as March for all regions. We’ll provide a fuller fulfillment related Kickstarter update, broken down by region, once we get confirmations and ETDs on arrival dates.
For now, these early good signs mean that we will need to lock addresses soon so we can provide our exported reports to fulfillers. Therefore, addresses will be locking on Friday January 28th. A 48-hour final notice email reminder will be sent on Wednesday January 26th.
How do I update my address?
If you need to update your address, you can do so on your Backerkit account which can be accessed using your email address here.
Updating your address after the lockdown on the 28th will require you to email us at [email protected] for assistance.
I’m moving, what address should I use?
Right now, we are recommending that you use addresses valid between the months of March and April 2022 for all regions. If you are in the midst of moving during this time, we recommend using your newer address or, if possible, to use a friend or family member’s address, just in case.
Retail Backers
Please refrain from using our support email for any support or assistance. Clay, our sales manager, is dedicated to assisting retailers and may be reached at [email protected] for any questions regarding your retail pledge.
Questions or other Support Help?
Please email us at [email protected] for any questions or assistance. Please do not use the Kickstarter messaging system to contact us.
If you need to access your survey, you can retrieve your information using your email address here.
